Discounts of up to 20% on products

Enjoy shopping with our return policy features below:

1- You have 14 days from the date you received any item to apply for a return. Where the buyer bears the return shipping costs, and the return cost is 50 pounds. As for the shipping cost, it is shown in the invoice. We accept returns, provided that the product is intact and unopened, and the product carton also and all its accessories are intact. After verifying that, the amount will be returned within 14 working days.

2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 14 days from the date of its receipt and you will be refunded the price of the item in addition to the shipping cost that you paid upon purchase.

3- The amount will be transferred within 14 working days.

Some common questions:

Q: I received a defective/damaged product, can I get a refund?

If the product you received is damaged or if it has a defect, you can return the product within 14 days from the date of its receipt, provided that it is in the same condition in which you received it with the original box intact and / or the packaging intact, as soon as we receive the returned product, we will examine it, and if found If the product is defective or damaged, we will return the product value paid with any shipping fees that were paid within one week from the date of your request to return the product.

Q: When is a “return” not possible?

There are some cases where it is difficult for us to support returns:

If a return is requested outside the specified time frame of 14 days or 30 days for defective or non-conforming products from the day of receipt.
If the product is used, damaged or not in the same condition that you received it.
Defective products covered by the manufacturer's warranty
Any consumable product that has been used or installed.
Anything missing from the package you received including price tags, labels, original packaging, free accessories and accessories.
Fragile and personal hygiene products
Q: Who pays the shipping fees when returning the product?

You can return the product within 14 days of the delivery date and it is shipped by the customer to our address and the Nines Pharma store does not bear the shipping cost unless the product is not intact or broken, then the shipping cost will be borne by the Nines Pharma store.

Q: I want my money back, why hasn't it been transferred to me yet?

All financial transactions, including refunds, returns, or any transfer, take between 3-14 working days.

Q: What is the delivery time for orders at Arc wood?

The delivery time for orders ranges between 3-5 working days on regular days, and on seasonal days it may reach 10 days

Q: I have a complaint about my application, why haven't I received a response yet?

Responding to complaints takes place within 72 hours from the time of the complaint. As for resolving problems and complaints, it may take up to 14 working days, so resolving problems and responding to complaints may take some time.